SUKU Help Center

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SUKU Help Center

INFINITE Powered by SUKU

INFINITE Powered by SUKU

Get started with your INFINITE account with these resources.

Account & Setup

What are products that can be claimed?

How do I sign up for an account?

What can I find in My Collection?

How do I change my username?

How do I update my email address?

How do I change my password?

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My Wallet

How do I purchase USDC, BTC, and ETH?

How do withdrawals work?

How do I report a transaction problem?

How do I add a credit card to my account?

How do I add funds to my account?

How do I verify my account?

What are the credit card deposit limits?

KYC and ID Verification Troubleshooting

Why isn't my wallet updated with the latest payment/deposit that I made in crypto?

What currency is used on the marketplace/wallet?

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Marketplace

What is SUKU?

What is Hedera Hashgraph?

What is Hedera Token Service (HTS)?

On what blockchain are the NFTs minted on?

What is the marketplace?

How can I hear about future releases?

What countries is the INFINITE Powered by SUKU marketplace available to?

How can I view images or videos in full screen?

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Buying an NFT

Can I make payments using HBAR?

How can I buy NFTs on the marketplace?

How can I buy from a creator?

How can I buy from a collector?

What is the difference between a Creator and a Collector?

What is the difference in buying from a Creator versus from a Collector?

Is there a buyer fee to use INFINITE?

Can I get a refund on a purchase?

How does bidding work?

What happens if I win an auction?

What happens if an auction is canceled?

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Selling an NFT

Can I be a seller on your marketplace?

Is there a seller fee to use INFINITE?

How do I cancel a sale after it has been created/started?

Reselling an NFT

How do I resell an NFT?

What is a reseller's fee?

What is a creator royalty fee?

How do I create my own auction?

Redeeming an NFT

Can I redeem an NFT?

Customer Service

What happens if I see an error message?

How can I reach customer service?

How can I report a bug?

How can I submit a request for help?